The Communications Center is known as the “Heart of the Department”. This is among the most stressful positions within the department. Almost one-half of all the incoming calls for service are for informational purposes, yet the Communications Officer must balance the patience and self-control for handling most any emergency situation that may arise. From requests for other department phone numbers to life-threatening situations, the position is unique with its demand for both professionalism and efficiency to process calls for service with the public’s utmost safety in mind. As stressful as it can be, the satisfaction of helping people and even occasionally saving a life provides an enormous amount of self-accomplishment.
The Communications Center operates 24 hours a day.The Center employs 1 full-time Communications Supervisor, 4 full-time Communications Officers and 7 part-time Communications Officers. The Center receives all requests for police, fire and medical services, emergency or non-emergency.

The Department provides an intensive 12 week training program where the Communications Trainee is paired with an experienced trainer who evaluates him or her daily on areas such as; appearance, attitude, job knowledge, performance, and interdepartmental relationships.

For information on the correct use of 911 - click here


Do you have trouble hearing over the phone? Florida Telecommunication Relay, Inc., provides specialized telephone equipment at no cost to Floridians with hearing loss or speech disabilities. We offer a large inventory of amplified phones, ring signalers, text telephones and more. Free training on how to use the equipment is available too. To qualify, you must be a permanent Florida resident, at least 3 years of age and able to provide proof of hearing loss or speech disability.

Go to their website:

Or go to the local provider:

Space Coast Center for Independent Living

803 N. Fiske Blvd., Suite B
Cocoa, Fl 32933
(321) 632-9114
(321) 632-9134 (tty)

If you should have questions concerning the Communications Department, please contact Megan Carrothers, Supervisor at (321) 773-4400 ext 493 or